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ADAM DU
Data Capture Utility for ADAM Balances & Scales
Technical Support

Please make sure you have looked at the relevant section in the ADAM DU manual with regards your problem. Please also look at the FAQ section on this site and the "Trouble Shooting" section below.

You may also check if there are any updates to ADAM DU on the download page, there is a change release log on the download page. Consult this to see if an update has fixed your current problem. Also check below for the latest information on troubleshooting.

If the above options have not helped then, please visit the Contact Us menu option for instructions on how to contact Adam Equipment for Technical Support. *(You need a licenced copy of MS Word/Excel to use this facility)

Trouble Shooting

Problems Connecting to a Balance/Scale or not Receiving Readings Correctly

Points to check if you have problems with receiving data readings from your balance/scale:

  • Check the serial data cable is correctly wired as per the RS-232 specification in the user manual for your ADAM scale/balance (not all serial cables are wired the same!)

  • Check that the Serial port settings in the balance/scale match the serial port settings in ADAM DU - baud rate (speed) & mode. Please see the relevant section in the scale/balance's user manual or see this section: Supported Balances and Scales in the ADAM DU user manual. If you get some yellow pop up information balloons from ADAM DU, warning you about "unusable data" whilst trying to receive readings from your balance/scale, then this would indicate a mis-match in the communications settings between ADAM DU & your balance/scale.

  • For help diagnosing problems with RS232 and performing a basic communications test.

Solving Problems with RS232 to USB Convertors

Solving Problems with USB Scales/Balances

Unexpected Crashes

  • Unexpected crashes in the software can be caused by a corrupted version(s) of the Microsoft .NET Framework version 2 or later. Try uninstalling the Framework v2 and V3 (from add & remove programs) and re-install them. Then visit the Microsoft Updates website for your operating system and download the latest service pack for the Framework to make sure you are fully up to date.

ADAM DU working with PMB Moisture Analyser

  • If you are only getting weight readings in ADAM DU whilst preforming a temperature test then you will have the continuous RS232 output option set on the PMB. This overrides the % moisture or % solid RS232 output. You must turn off the continuous RS232 output in the PMB serial settings (see the PMB manual on how to achieve this).